Gartner® Top Strategic Technology Trends for 2022

The demands on CEOs today to digitally transform their organization and focus on growth means that businesses must use technology to scale digitalization, and as a base, create scalable IT foundations.

With the recent events of the past year and a half, businesses have had to adapt, along with the incredible growth in IT, which will only continue to increase.

Today, organizations are aiming for growth, digitalization and efficiency. Businesses who lost revenue during the pandemic, will naturally want to aim to rebuild it.

Simultaneously, business leaders know that they must quickly adopt the digital business model, which is why they’re looking for more direct digital avenues in which to engage with their customers. However, the need to be efficient and also protect cash flow, is significant.

In the Gartner® report, the key technologies to scale, adapt and grow in 2022 are outlined.

The trends, according to Gartner are:

What are 3 big technology trends?

1. Accelerating growth — finding the IT innovations that will win business and market share.

“You’re no stranger to your organization’s constant pursuit of growth. Our first four technology trends produce combinatorial innovation and maximize value creation, enabling exponential growth in the post-pandemic world. They compose digital capabilities to integrate the physical and virtual worlds — for hybrid working, holistic experiences, management at scale and imagining new imaginations.”

2. Sculpting change — releasing creative new technology solutions to scale the digitalization of your organization.

“Having come through the peak of the pandemic, you know all too well the incredible pace of change in your organization. You must deliver creative new uses of technology to enable your organization to scale digitalization rapidly. You must collaborate with business and other IT leaders and create teams that fuse business and IT skills from various disciplines. These “fusion teams” (see Note 1) must begin sculpting change through rapid application creation, routes to effective decisions, business automation and AI optimization.”

3. Engineering trust — creating resilient foundations that enable your organization to scale cost-efficiently.

“To achieve these aims and also deliver the cost-efficient growth your CEO demands, you need a technology foundation to securely integrate your digital assets and scale as your business does. For this, you need trends that create a resilient and efficient IT foundation by enabling secure integration and processing of data across cloud and non-cloud environments. These trends engineer the trust necessary in a connected world by enabling secure integration and processing of data across cloud and non-cloud environments.”

We won’t go through all of the trends here, but you are welcome to download your own complimentary copy, by following the link at the bottom of this blog.

Some of the trends that the report mentions are:

Generative AI

“By 2025, generative AI will account for 10% of all data produced, up from less than 1% today”, says Gartner.

What is Generative AI?

It’s a type of AI that learns a digital representation of elements from sample data and uses it to generate new, original, realistic artifacts that are similar to the training data but not an exact copy.

These elements can be content (e.g., text, pictures, video and designs) or tangible objects (e.g., chemicals, alloys and products), while the output can be in the same format as the input or in a new mode (e.g., text converted to images).”

Gartner’s recommendations are:

“Accelerate content production and R&D efforts by selecting proven uses of generative AI to speed the creation of new products and increase the personalization of artifacts.
Reduce time to value of analytics projects by using generative AI to create synthetic datasets to protect privacy. Refine the approach by constantly comparing synthetic data to data from the field.
Use both generative AI and simulation technology to create an organization wide architectural practice for rapid ideation.”

What is Total Experience?

Gartner states: “By 2026, 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels.”

Total experience (TX) is a business strategy for creating superior shared customer and employee experiences by interlinking customer experience (CX), employee experience (EX), user experience (UX) and multi-experience (MX) disciplines.

The goal of TX is to drive greater customer and employee confidence, satisfaction, loyalty and advocacy. Organizations are using separate digital initiatives to improve CX and employee productivity. 6 But you can achieve both these business outcomes by applying adaptive and resilient TX business strategies to simultaneously increase revenue from customers and reduce internal costs.

Gartner’s recommendations are:

“Form executive-sponsored fusion teams to create and execute a TX strategy; start by creating a TX-centric business architecture. Task the fusion teams with continuously enhancing UX and MX capabilities to improve overall CX and EX outcomes.
Instruct teams pursuing experience improvement initiatives to partner with and learn from others. Make all leaders of experience-related initiatives equally responsible for solving the combined needs of customers and employees.”

We’re sorry, the access to this report has expired. Watch this space for more Gartner reports!

FAQs